SEBI has strengthened the SCORES (SEBI Complaints Redress System) framework and tightened the timelines within which listed companies and their RTAs must respond to investor grievances. Here is what has changed and what it means for your compliance calendar.
The practical implication for CS teams is clear: your RTA's response capability is now directly reflected in your SCORES compliance record. A slow RTA is a regulatory liability, not just an operational inconvenience.